PhotoKeeper Refund Policy

Effective date: 2026-08-27

PhotoKeeper is supplied under the PhotoKeeper brand and sold through Paddle, our authorized reseller and Merchant of Record. Nothing in this Policy limits mandatory consumer rights.

1. Policy governing the purchase

Paddle processes payments and approved refunds. Your transaction is governed by Paddle's Refund Policy and Buyer Terms in effect when the purchase completes, together with consumer rights that cannot lawfully be excluded. PhotoKeeper does not add a separate voluntary refund promise unless one is explicitly shown at checkout.

2. Requesting a refund

Use the transaction link in your Paddle receipt or visit paddle.net. Include the Paddle transaction or receipt identifier. For a persistent technical problem, you may first contact zhang.xun.fp@gmail.com so we can attempt to resolve it. Contacting technical support does not suspend a statutory deadline, so submit a Paddle request within any applicable period.

3. Permanent account binding

Before binding, PhotoKeeper displays a masked Apple Account email and asks you to confirm the underlying identity. A change of mind, loss of account access, selection of the wrong identity after confirmation, or a request to transfer a permanently consumed seat does not automatically create a refund right. Paddle's policy and mandatory law still apply.

4. Effect of a refund or payment reversal

When Paddle reports an approved refund, chargeback, or other payment reversal, PhotoKeeper disables future original downloads, full cloud-library synchronization, and backup operations for the affected License. It does not delete photos or videos already stored on your device. Permanent one-way binding records may remain to protect seat limits and prevent refund or privacy requests from being used to exchange License seats.

5. Duplicate or unauthorized charges

Do not complete a second checkout if a purchase appears pending. For duplicate or unauthorized charges, contact Paddle through paddle.net and notify zhang.xun.fp@gmail.com. Card-issuer and statutory dispute rights remain unaffected.

6. Safe support information

You may provide a Paddle receipt identifier and the masked Apple Account label shown by PhotoKeeper. Never send an Apple password, MFA code, authentication cookie, raw iCloud DSID, PhotoKeeper recovery code, entitlement token, or personal photos.

7. Contact

PhotoKeeper · China
zhang.xun.fp@gmail.com